Refund Policy

At ZACK’S FASHION, we take immense pride in the craftsmanship, quality, and design of our footwear and fashion products. We want you to be completely satisfied with your purchase. However, if you encounter any issues with your order, our comprehensive refund policy details the terms, conditions, and processes for seeking a refund.

Eligibility for Refunds

To be eligible for a return and subsequent refund, your item must meet the following criteria:

• The product must be unused, unworn, and in the exact same condition that you received it.
• It must be in the original packaging, including shoe boxes, protective stuffing, tags, and brand insignias intact.
• Refunds are primarily applicable for items that arrive damaged, defective, or incorrect (e.g., wrong size, color, or model shipped).

Timeframe for Requests

You have 7 calendar days from the date of delivery to inspect your product and raise a formal refund or return request. Unfortunately, if 7 days have gone by since your delivery, we cannot offer you a refund or exchange.

The Refund Process

1. Initiation: To start a return/refund, you can contact us at info@zacksfashion.com with your order number, photographs of the defect or damage (if applicable), and a brief description of the issue.
2. Inspection: Once your returned item is received and inspected at our New Delhi facility, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3. Credit Processing: If your request is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, debit card, net banking, UPI, etc.) within a specified number of business days, depending on your financial institution’s processing times.

Non-Refundable & Non-Returnable Items

Certain types of items are exempt from being returned or refunded:

• Gift cards and downloadable software products.
• Products that show clear signs of wear, physical damage caused by the user, or missing original components.
• Items returned outside the designated 7-day window without prior written authorization.