Processing Times: Orders are typically processed within 1 to 2 business days (excluding Sundays and public holidays) after order confirmation. Once processed, items are dispatched from our principal place of business in New Delhi.
Delivery Timelines: Standard delivery across domestic locations generally takes between 3 to 7 business days, depending on the destination pin code and logistics partner efficiency.
Shipping Charges: Shipping fees are calculated dynamically at checkout based on the delivery weight, volume, and geographical location. Any promotional free shipping thresholds will be explicitly highlighted on the website.
Shipment Tracking: Once your order is shipped, you will receive a confirmation email containing tracking details so you can monitor the real-time transit of your footwear package.
2. Return Policy
Customer Responsibility for Returns: If you wish to return a product due to sizing preferences or a change of mind (where applicable), you will be responsible for paying your own shipping costs for returning the item. Shipping costs are strictly non-refundable.
Defective or Incorrect Shipments: In the rare event that ZACK’S FASHION delivers an incorrect item or a product damaged during transit, we will arrange for a reverse pickup or reimburse standard return shipping charges upon prior coordination through info@zacksfashion.com.
Exchanges: We encourage customers to review our size guides carefully before placing an order. If you need a different size, please initiate a return for the existing item and place a fresh order for the desired size variant on zacksfashion.com.
